Shipping & Returns

How do I return an item purchased online?  (Retail)

If you are not completely satisfied with your Unique Batik purchase or gift and wish to return it, please return the package within 60 days.

Use the shipping carrier most convenient for you, and send the package to the following address: 

        Unique Batik
        705 Georgetown Rd.
        Raleigh, NC 27608

Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. If the item was a gift, or a purchase receipt is not available, credit will be given as a Unique Batik credit memo/store credit. Shipping fees are non-refundable.

If you have questions about our return policy, email us at info@uniquebatik.us, visit www.uniquebatikfairtrade.com or call 919.856.0448.

Can I exchange an item purchased online for another item?

  • Exchanges are handled as a return and reorder.
  • Use the shipping carrier most convenient for you, and send the package to the following address:

        Unique Batik
        705 Georgetown Rd.
        Raleigh, NC 27608

  • When we receive your exchange item, issue a full refund to the credit card used for the original transaction, for the cost of the item including taxes.
  • Shipping fees are non-refundable.
  • If you have questions on the exchange policy, email us at info@uniquebatik.us  or call 919.856.0448.

What if my purchased item arrives damaged?

If your item arrives damaged we will work with you to replace it as quickly as possible.

  • Email us info@uniquebatik.us  or call 919.856.0448 for assistance with your damage claim.

 

How do I return an item?  (Wholesale)

If your item arrives damaged we will work with you to replace it as quickly as possible.

  • Email us info@uniquebatik.us  or call 919.856.0448 for assistance with your damage claim.

If you are not completely satisfied with your Unique Batik purchase and wish to return it, please return the package within 60 days.

Use the shipping carrier most convenient for you, and send the package to the following address: 

        Unique Batik
        705 Georgetown Rd.
        Raleigh, NC 27608

Upon receipt of your return, we will issue a credit memo to your account, for the cost of the item. Shipping fees are non-refundable.